FREQUENTLY ASKED QUESTIONS

CLICK & COLLECT

 

These are the Frequently Asked Questions for our Click and Collect. If you want to read up the FAQ for Deliveries please click here.

I’m having problems with my password?

Having checked you are on the correct website, (it should say CLICK AND COLLECT WEBSITE at the very top left on a computer and on mobile the top menu bar will be BROWN), click on My Account and click on “lost your password” and follow the instructions. If you are on our our deliveries website this won’t work. 

When you have received your password reset email, ensure that you type your own password into the password box (check It by clicking on the eye symbol to the right of the Password box)

When is the deadline for ordering?

Orders need to be placed by Monday 4pm for the upcoming Friday or Saturday for collection.
You can order as early as the previous Friday!

I have picked the wrong time slot, can I change it?

Absolutely, just send us an email or use the contact form and we can adjust this for you.

I received items I did not order?

Occasionally we may need to replace an item you ordered with another either because there were not sufficient supplies or quality. You can find out more in our T&Cs, click here.
If your order seems completely wrong, feel free to contact us.

I have bought the wrong items can I change them/increase/reduce them?

Unfortunately, you cannot change or reduce the items you have bought. You can however make a second box to add to your order.

Can I order more than one box?

Yes! No trouble at all.

Some of my vegetables/fruit were of poor quality/were missing?

Please let us know if this happens and we will endeavour to provide you with extra items the following week.

Can I click and collect then browse and shopping at the farm shop?

Yes, that is no problem.

Can I click and collect from St George’s market?

Not currently. It is unfortunately too difficult for us to transport prepacked boxes in addition to the produce we pack for the day. Our van is already full for the market!

Can I pick up on a day other than Friday or Saturday?

If you are late or have real difficulties coming on a Friday or Saturday, please contact us for emergencies only at 07933885999