FREQUENTLY ASKED QUESTIONS

CLICK & COLLECT

 

These are the Frequently Asked Questions for our Click and Collect. If you want to read up the FAQ for Deliveries please click here.

I’m having problems with my password?

Having checked you are on the correct website, (it should say CLICK AND COLLECT WEBSITE at the very top left on a computer and on mobile the top menu bar will be BROWN), click on My Account and click on “lost your password” and follow the instructions. If you are on our our deliveries website this won’t work. 

When you have received your password reset email, ensure that you type your own password into the password box (check It by clicking on the eye symbol to the right of the Password box)

When is the deadline for ordering?

Orders need to be placed on the preceding Thursday by 4pm for collections the following Friday

I have picked the wrong time slot, can I change it?

Unfortunately, you cannot change your slot, please TEXT us on 077 1058 5876 if you are having difficulties coming at your selected time.

I couldn’t get a slot this week, can I have my collection this week?/whey are there are no collection slots available?

The system works on a first come first served basis. Unfortunately, to be safe in the current situation, we can only release a certain number of collection slots per Friday and only have the capacity to pack a certain number of boxes.

I have bought the wrong items can I change them/increase/reduce them?

Unfortunately, you cannot change or reduce the items you have bought. You can however make a second box to add to your order.

Can I order more than one box?

You cannot place two orders for one registered payee per week. The system will assume you wish to book a collection for the week after next. Please register with separate details for a separate box. You can collect all your boxes at the earliest collection slot you booked.

I received items I did not order?

Occasionally we may need to replace an item you ordered with another either because there were not sufficient supplies or quality. You can find out more in our T&Cs, click here.

Some of my vegetables/fruit were of poor quality/were missing?

Please let us know if this happens and we will endeavour to provide you with extra items the following week. We cannot provide refunds

Can I click and collect then browse and shopping at the re-opened farm shop?

Yes, that is no problem. Covid 19 arrangements will be in place.

Can I click and collect from St George’s market?

Not currently. We need to understand the practicalities of the new arrangements at the market before we can consider this.

Can I pick up on a day other than Friday and what happens if I can’t get there on time?

If you are late or have real difficulties coming on a Friday please TEXT us on 07710585876 and we will get back to you