FREQUENTLY ASKED QUESTIONS

CLICK & COLLECT

 

These are the Frequently Asked Questions for our Click and Collect. If you want to read up the FAQ for Deliveries please click here.

I’m having problems with my password?

Having checked you are on the correct website, (it should say CLICK AND COLLECT WEBSITE at the very top left on a computer and on mobile the top menu bar will be BROWN), click on My Account and click on “lost your password” and follow the instructions. If you are on our our deliveries website this won’t work. 

When you have received your password reset email, ensure that you type your own password into the password box (check It by clicking on the eye symbol to the right of the Password box)

When is the deadline for ordering?

Orders need to be placed on the preceding Friday by 4pm for collections the following Thursday/Friday

I have picked the wrong time slot, can I change it?

Unfortunately, you cannot change your slot, however, please contact us as we can leave your box our for later collection. We cannot generally, however, give you an earlier time slot.

I couldn’t get a slot this week, can I have my collection this week?/whey are there are no collection slots available?

 Unfortunately, to be safe in the current situation, we can only release a certain number of collections per 15 minutes and we only have the capacity to pack a certain number of boxes. This service is run on a first come first served basis. Once the slots are taken up for one week, collection slots only become available for the following week. This situation is under review depending on Government advice.

I have bought the wrong items can I change them/increase/reduce them?

Unfortunately, you cannot change or reduce the items you have bought. You can however make a second box to add to your order.

Can I order more than one box?

Yes but you are limited to 2 boxes only. 

I received items I did not order?

Occasionally we may need to replace an item you ordered with another either because there were not sufficient supplies or quality. You can find out more in our T&Cs, click here.

Some of my vegetables/fruit were of poor quality/were missing?

Please let us know if this happens and we will endeavour to provide you with extra items the following week. We cannot provide refunds